爱立信招聘 Contact Center Soecialist

xiaoye01

Provide dedicated 1st line support to end users towards the Finance and Sourcing processes. This requires receiving and registering inquiries, solving them or referring to the relevant 2nd line teams and coordinating for solution. The result is resolved inquiries, freed-up time and thereby higher productivity for end users and service delivery teams.

Supporting Processes & Tools

Finance:

Travel & Expense (CONCUR)

Finance & Sourcing SAP/ERP Roles (MUS/CBS/EBW)

Cost Center report (EBW/MUS)

Sourcing:

Call-off (Ericsson Buyer)

Invoice-to-Payment (MUS/CBS/OCR)

Supported Regions

RCNA: Greater China (including HK&TW), Northeast Asia countries

RASO: Australia and New Zealand, Southeast Asia countries

Working place

Beijing/ Wangjing

Education & Experience Requirements

At least a Bachelor Degree in Finance/ Economics/ Foreign Trade/ Business or similar area

Business Competence Requirements

Good Business Understanding

Good negotiation/communicating skills

English: CET-6 (580+) or TEM-8 (80+) or IELTS (6.5+) or the equivalent certificates that qualify a fluency in speaking and excellence in listening & writing.

Human Competence Requirements

Excellent teamwork and cooperation spirit

Able to identify, analyze and solve problems independently

Able to work independently

Proactive learning attitude and positive towards routine & basic work

请有意者发送简历至
recruitment.etc@ericsson.com

注意：邮件命名方式

【应聘Contact Center Specialist】+姓名+院校+专业

如：张三+北京师范大学+英语