爱立信招聘 Contact Center Soecialist
Provide dedicated 1st line support to end users towards the Finance and Sourcing processes. This requires receiving and registering inquiries, solving them or referring to the relevant 2nd line teams and coordinating for solution. The result is resolved inquiries, freed-up time and thereby higher productivity for end users and service delivery teams. Supporting Processes & ToolsFinance:Travel & Expense (CONCUR)Finance & Sourcing SAP/ERP Roles (MUS/CBS/EBW)Cost Center report (EBW/MUS) Sourcing:Call-off (Ericsson Buyer)Invoice-to-Payment (MUS/CBS/OCR) Supported RegionsRCNA: Greater China (including HK&TW), Northeast Asia countriesRASO: Australia and New Zealand, Southeast Asia countries Working placeBeijing/ Wangjing Education & Experience RequirementsAt least a Bachelor Degree in Finance/ Economics/ Foreign Trade/ Business or similar area Business Competence RequirementsGood Business UnderstandingGood negotiation/communicating skillsEnglish: CET-6 (580+) or TEM-8 (80+) or IELTS (6.5+) or the equivalent certificates that qualify a fluency in speaking and excellence in listening & writing.Human Competence RequirementsExcellent teamwork and cooperation spiritAble to identify, analyze and solve problems independentlyAble to work independentlyProactive learning attitude and positive towards routine & basic work 请有意者发送简历至recruitment.etc@ericsson.com 注意：邮件命名方式【应聘Contact Center Specialist】+姓名+院校+专业如：张三+北京师范大学+英语
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